Rider Care Representative - The Netherlands

Are you passionate about delivering exceptional customer service? Do you thrive on building positive relationships and solving problems with creativity and care? If you love cycling and want to help others get on a bike, this could be your perfect ride.

Requirements

• Be the first point of contact for riders and retailers via phone, email, messaging, and in person.
• Provide expert support across Specialized’s product range, including warranty, technical queries, and service parts.
• Solve complex issues with rider-focused, creative solutions.
• Build strong relationships with our European retailer network.
• Collaborate with global teams and internal departments to resolve product and rider concerns.
• Occasionally attend cycling events across Europe.

Benefits

• Competitive and market-based salary
• Competitive bike loan & purchase policy
• Competitive equipment & apparel purchase policy
• Opportunities to stay active
• Excellent secondary benefits
• Choice of NS Business Card or travel allowance
• Flexible working with a mix of office and remote day
• Regular fun team activities