Care Representative - Montreal, Canada
Specialized Bicycle ComponentsMontreal, Quebec, Canada
Posted October 14, 2025
Full Time
About the Company
Specialized is a company that values curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business.
Job Description
Join us in making the world a better place through the power of bicycles and build your dream career at the same time! As a Rider Care Representative, you'll provide riders with the best customer experience possible, develop a deep understanding of our whole business, and set yourself up for a long lasting, successful career with us.
Requirements
- Experience in a retail or customer service role
- Proven experience in supplier or retail sales
- Strong business insight and curiosity about the cycling industry and our brand
- Ability to balance consistently achieving a high level of customer satisfaction and closing sales
- Strong written and oral communication skills
- Hands-on technical ability to problem solve in a relevant field
- The ability to multitask, prioritize, and remain calm when dealing with difficult customers
- Proficiency with PCs, CRM systems, and the MS suite
- Live and breathe our core values: The Rider is Boss
- A passion for bikes and a desire to make a positive impact for riders
- 2+ years of experience in a customer service role
- Fluent in bicycle technology and the value it brings to society
- Salesforce CRM and Oracle experience
- French/English Bilingual
Benefits
- Competitive employee discount