Sovereign Insurance Group

The Senior Account Manager is responsible for servicing large and complex commercial lines clients, maintaining customer relations, and identifying areas of improvement to streamline the service department.

Requirements

• Manage and retain existing book of business made of large and complex clients
• Review and process bill renewals, new policies, and policy changes
• Thoroughly review all commercial insurance policies for their accuracy, research coverage discrepancies until resolved, and communicate changes to insurance company
• Handle coverage questions, research, and resolve problems
• Interact with carriers and internal/external customers to ensure delivery of exceptional customer service and adherence to policies and procedures
• Manage the process of renewal submissions for marketing including application(s), necessary exhibit(s), narrative(s), collection of loss runs and answers to underwriting questions
• Acquire and disseminate new or reminder market information to leadership or the Service team
• Identify areas of improvement and offer potential solutions to streamline effectiveness of the Service team
• Submit applications to eligible and appropriate carriers and follow up to ensure timely receipt of quotations and policies
• Perform other duties as may be required or assigned

Benefits

• Health insurance
• Vision
• Dental
• Life insurance
• Short-term disability insurance
• 401K with employer matching
• PTO
• Paid holidays
• Hybrid or remote work environment
• Casual office environment