Enterprise Support Specialist

The Enterprise Support Specialist at SoundStack is responsible for ensuring the technical success and satisfaction of our VIP partners across both the Platform and Marketplace areas of SoundStack.

Requirements

• Strong experience in enterprise-level technical support, preferably within the audio or media industry.
• Excellent problem-solving skills with the ability to troubleshoot complex issues.
• Strong communication skills, both written and verbal, with a customer-focused mindset.
• Experience with support ticketing systems, Jira, and technical documentation.
• Ability to manage multiple priorities and projects simultaneously.
• Experience with customer onboarding and training.

Benefits

• Casual and friendly work environment
• Work remotely from your home
• Competitive compensation package with flexible working arrangements and training opportunities
• Growing company which values promoting from within
• Inclusive, international/multi-cultural team