Help Desk Technician - Tier 2
Solvere OneVirginia, United States
Posted December 17, 2025
Full Time
About the Company
Solvere One is a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions.
Job Description
Solvere One is seeking a Help Desk Technician - Tier 2 to provide support from our Dulles, Virginia headquarters. The position involves resolving Tier 2 incidents, interacting with clients daily, and contributing to the organization's well-being.
Requirements
- Fielding incidents via phone and email escalated from Tier 1 technicians
- Resolving Tier 2 issues and passing all other requests on to Tier 3 technicians
- Providing one-on-one end-user problem resolution over the phone for company-approved Personal Computer (PC) software
- Delivering, tagging, setting up, and assisting in configuring end-user PC desktop hardware, software, and peripherals
- Diagnosing and resolving end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems
- Creating detailed technical documentation for resolutions of issues
- Entering and tracking all time and keeping all documentation up to date in PSA Platform in real time
- Identifying, documenting and escalating all Tier 3 incidents in a timely manner
Benefits
- 401K
- PPO healthcare
- Dental
- Vision
- Paid vacation