Customer Experience Partner

Soligent is seeking a Customer Experience Partner to lead and enhance our customer experience initiatives. In this role, you'll be responsible for driving customer satisfaction, loyalty, and retention through quoting activity and close cross-functional collaboration.

Requirements

• Contribute to the development of and implement customer experience strategies that align with Soligent’s mission and business objectives
• Engage in quoting activities to support the sales team and ensure timely and accurate customer proposals
• Collaborate with cross-functional teams, including sales, product, and operations to ensure a seamless and consistent customer experience
• Drive continuous improvement initiatives to enhance the customer's journey
• Execute customer retention programs aimed at increasing loyalty and reducing churn
• Serve as an advocate for the customer within the organization, driving a customer-centric culture across all departments

Benefits

• Base Pay Range: $67,000 - $71,000 per year
• Eligibility to participate in our Sales Incentive Plan