Associate- Dispute Resolution OTC with French

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Smith+Nephew is hiring a Associate- Dispute Resolution OTC (English & French speaking). As a key player of the finance operations role in Smith+Nephew you will be responsible for shaping the Disputes Centre of Excellence.

Requirements

• Resolve customer disputes in a timely manner, backed by appropriate documentation.
• Communicate resolutions to customers clearly and professionally.
• Coordinate queries with relevant internal departments.
• Analyze root causes of disputes and implement corrective actions.
• Maintain accurate dispute records and track resolution progress.
• Contribute to the accuracy of customer master data.
• Escalate unresolved issues to appropriate teams or managers.
• Proactively support and collaborate with other team members.
• Ensure compliance with policies and deliver quality checks and process improvements.
• Maintain operational documentation and provide process training when needed.
• Work daily with OTC tools such as SAP, GetPaid, ESKER, and EDI.

Benefits

• Inclusion+ Belonging
• Your Future
• Work/Life Balance
• Your Wellbeing
• Flexibility
• Training
• Extra Perks