Technical Support Engineer

At SmartSuite, we believe that work should be both productive and joyful. As a fast-growing SaaS company, we empower teams around the world to streamline how they manage business processes, projects, and workflows—all in one powerful, no-code platform. Join a company on a mission to revolutionize how teams work across industries, with a focus on impactful work, innovative technology, customer-centricity, and a collaborative culture.

Requirements

• 2+ years of experience in escalated technical support (Tier 2 or higher)
• 4+ years total experience in customer support or customer service
• Strong background supporting SaaS or web-based applications, with hands-on experience troubleshooting APIs, integrations, and configuration issues
• Experience with no-code / low-code platforms or workflow automation tools is highly valued
• Excellent communication and collaboration skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• High attention to detail and ability to document complex solutions clearly
• Demonstrated integrity, curiosity, and a desire to continuously improve

Benefits

• Opportunities to expand technical expertise across cloud-based tools, APIs, automation platforms, and AI-enabled product features
• Exposure to modern technologies that will continue to develop in-demand technical skills
• Collaborative, customer-obsessed culture where every role contributes to success