Client Success Manager
SmarTek21Pretoria, Gauteng, South Africa
Posted September 5, 2025
Full Time
About the Company
SmarTek21 is a leading provider of advanced data ecosystems and conversational AI solutions, established in 2006. We offer a comprehensive suite of services including Microsoft Sharepoint, Salesforce development, Big Data analytics, Digital Engagement, Cyber Security, and more. Our core focus lies in seamlessly integrating human intelligence with cutting-edge AI to address complex challenges in digital integration and data governance, making us a distinctive player in the industry.
Job Description
This Client Success Manager role focuses on building strong client relationships, driving adoption of solutions, and ensuring customer satisfaction. The role involves leading onboarding, managing key account health, and providing feedback to internal teams. The primary contact will guide clients through the onboarding process and advocate for their needs, ultimately improving the ROI of the solutions.
Requirements
- Bachelor’s degree in Business, Communications, or related field
- Proven experience in client success, account management, or customer-facing roles
- Strong communication and presentation skills
- Ability to manage multiple clients/projects
- Track record of delivering client-focused solutions
- Previous experience in technology environments (advantageous)
