CRM Strategist
Smartbug MediaUnited States
Posted October 16, 2025
Full Time
About the Company
SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle.
Job Description
SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. The CRM Strategist will lead large-scale HubSpot implementation projects and deliver strategic, high-impact CRM solutions for our clients.
Requirements
- Lead large-scale HubSpot implementation projects for clients
- Address client feedback and concerns promptly
- Deliver consistent, world-class quality across all customer lifecycle strategies and implementations
- Stay informed about the latest industry trends, market developments, competitive landscape, and HubSpot’s competitive position
- Translate client and internal strategies into comprehensive HubSpot solutions
- Provide intermediate to advanced configuration of HubSpot Marketing Hub, Sales Hub, Service Hub, Content Hub, Data Hub, and HubSpot AI
- Develop and generate comprehensive HubSpot reports to track and communicate client goal progress
- Provide training to the client and internal team on how to use their customized HubSpot instance effectively
- Offer ongoing support and troubleshooting assistance for clients
- Guide and mentor CRM Specialists and support Marketing Strategists on complex projects
- Collaborate cross-functionally to align CRM solutions with broader business objectives
- Monitor and manage project budgets and scope
- Track and meet effective billing rate (EBR) goals
- Work with internal SmartBug team to ensure quality work is delivered to clients
- Ensure you create and follow processes that result in differentiated client results and quality
Benefits
- Health insurance with company contribution
- Paid maternity and paternity leave
- Paid vacation
- Paid time off
- 4-week paid sabbatical every 5 years of employment
- Monthly remote work allowance
- 401(k) with employer matching
- Flexible spending plan
- Company-funded short-term disability and life insurance
- Long-term disability
- Training budget
- The flexibility of working remotely
- MacBook Air issued to you at time of hire