Customer Experience Specialist
Smart Choice CommunicationsSaint Petersburg, Florida, United States
Posted October 8, 2025
Full Time
About the Company
SmartChoice Communications is a leading provider of enterprise-grade connectivity solutions, offering scalable, reliable, and integrated communication services for hybrid and remote teams. Our comprehensive suite includes UCAAS, contact center, security, infrastructure, SD-WAN, and cloud communications, all managed under one provider to eliminate inefficiencies and optimize IT spend. With real-time monitoring, seamless scalability, and proactive network management, SmartChoice empowers businesses to grow without disruption, allowing IT teams to focus on strategic initiatives.
Job Description
SmartChoice is seeking a Customer Experience Specialist to support the Sales and Client Success teams. This role involves managing administrative tasks, coordinating sales activities, and ensuring a seamless customer experience, focusing on excellent organizational skills, communication, and attention to detail. The company values collaboration, creativity, and a commitment to customer success.
Requirements
- Assist the Sales and Client Success teams with daily administrative tasks.
- Prepare and distribute sales reports, proposals, and contracts.
- Respond to customer inquiries and provide exceptional customer service.
- Collaborate with other departments to ensure timely delivery of products and services.
- Maintain accurate and up-to-date sales documentation and records.
- Answer calls and act as a first point of contact for account/contract questions.
Benefits
- Competitive salary with performance-based incentives
- Comprehensive health benefits (medical, dental, vision, life insurance)
- Employer-matched 401(k)
- Monthly cell phone stipend
- Employee Assistance Program
- Generous PTO
