Customer Service Representative

Skyservice is the North American market leader in business aviation, offering full-service support and expertise in aircraft management, charter, maintenance, and sales. We are committed to quality, safety, respect, commitment, and efficiency, and we are looking for a customer service representative to join our team.

Requirements

• Provide high standards of service to customers
• Communicate via ground/air Unicoms and radios
• Maintain clear and concise communications between linecrew and concierge
• Bill and update the landing fee system (Toronto only)
• Maintain, monitor, and update the system and advise Line Service Crew accordingly
• Remain vigilant with security protocols and situational awareness
• Ensure communication and coordination between customers, line service, and staff
• Coordinate fueling, catering, car rental, hotel booking and reservations
• Answer the general number phone lines and forward the calls to the appropriate person
• Ensure that all areas of the FBO are clean at all times
• Ensure coffee, condiments, and snacks are restocked regularly
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts