Director, Program Management - Strategic Projects

Skylo is seeking a Director of Program Management for customer onboarding journey through launch. This role will be responsible for helping to organize, define and ensure customer success through the entire customer journey and lifecycle.

Requirements

• 15+ years of experience in Program Management (external facing), Customer Success, Customer Onboarding, or a related role
• Proven ability to build and maintain relationships at senior management/executive levels
• Ability to handle complex, cross functional program execution
• Strong leadership skills with a history of building and managing high-performing teams
• Strategic thinker with a track record of meeting or exceeding retention and growth targets
• Excellent communication, interpersonal, and problem-solving skills
• Ability to confidently represent your point of view to senior leadership and influence cross-functional teams
• Experience with program management tools and technologies, including JIRA
• Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities

Benefits

• Competitive compensation packages including a stock option based equity program
• Comprehensive benefits including medical, dental, vision, retirement plan
• Monthly allowances for wellness and education reimbursement
• A generous time off policy, holidays, and the opportunity to temporarily work abroad