Director – Client Success (Retail Industry)

We are seeking a strategic, relationship-driven Director of Client Success to lead enterprise retail accounts and ensure clients realize maximum value from SkillNet’s solutions.

Requirements

• 10+ years in Client Success, Strategic Account Management, or Business Transformation—preferably in retail or consumer goods.
• Proven track record of growing enterprise accounts (upsell/cross-sell) through consultative engagement.
• Strong understanding of retail technologies: eCommerce, POS, OMS, ERP, CRM, payments, inventory, and unified commerce systems.
• Demonstrated success leading large-scale transformation programs and IT strategy initiatives.
• Expertise in financial management including budgeting, forecasting, and P&L impact.
• Experience with cloud and hybrid-cloud environments.
• Bachelor’s degree in Business, Technology, or related field (MBA preferred).

Benefits

• Retirement Plan
• 401k Matching