Internship Program - Customer Success & Technical Support

Skedulo is looking for interns to join our Vietnam office. This is a part-time internship, aligned with Vietnam time zone business hours, offering a unique opportunity to work across multiple departments.

Requirements

• Monitor customer satisfaction metrics.
• Manage requests for customer vault access.
• Track customer engagement activities, including the Quarterly Business Review and monthly or bi-weekly catch-ups.
• Update and maintain customer information as necessary.
• Review the internal knowledge base and address question-type escalations from customers.
• Oversee the new feature request process and ensure follow-up until resolution.
• Provide first-level contact and problem resolution for customers with Salesforce and application problems.
• Reproduce issues across various environments, including standard, internal, customer sandbox, or customer production, with guidance from senior team members.
• Assist senior members in following up on internal escalations.

Benefits

• Engage in a 6-12 month internship program focused on practical experience.
• Acquire valuable hands-on knowledge of products and customer service.
• Collaborate with seasoned professionals and benefit from mentorship opportunities.
• Enhance your skills and knowledge pertinent to the IT software industry.
• Experience a collaborative and supportive work environment.
• Join a dynamic and passionate team.
• Participate in on-the-job training to ensure a clear understanding of job responsibilities.
• Enjoy a comfortable work environment that fosters efficiency, teamwork, and knowledge sharing.
• Receive personalized attention and guidance for individual development.
• Participate in all company events with our team members.
• Commit to making this a meaningful and productive start to your career.
• Opportunity to join our team as official staff, with a comprehensive benefits package.