Customer Service Manager (m/w/x)

The Customer Service Manager role serves as an interface between customers and product development, providing solutions to inquiries via phone, ticket system, and email. The position involves supporting customers with accounting issues, analyzing their needs, identifying solutions for recurring issues, and ensuring optimal results with the software. It requires strong communication skills, self-organization, and the ability to empathize with customers.

Requirements

• Professional experience in customer service
• Fluency in English and German (written and verbal)
• Ability to communicate at a high, professional level
• Goal-oriented work style
• High degree of self-organization
• Willingness to learn
• Ability to empathize with customers
• Ability to remain calm and empathetic in challenging situations
• Experience in online marketing and SEO (preferred, but not required)
• Quiet workplace with fast and stable internet

Benefits

• Job in the online marketing industry
• Familiarization process
• Regular and constructive feedback
• Flat hierarchies
• Long-term security
• Startup mentality