Customer Success Manager

SimpliGov is a high-growth tech start-up listed on the GovTech 100 as one of the most influential technology companies addressing the US government. We are a no-code solution that integrates with existing backend systems, enabling lightning-fast implementations that deliver modern and efficient government services. As a Customer Success Manager (CSM) at SimpliGov, you will be a trusted partner helping our government customers achieve their strategic objectives and realize maximum value from their investment in SimpliGov.

Requirements

• 5+ years relevant, client-facing experience in customer success, account management, or consulting (required)
• Strong background working with government or public sector clients (required)
• Proven ability to influence senior stakeholders and present strategic recommendations to executives
• Strong project management skills with a track record of managing complex, multi-stakeholder initiatives
• Experience with SaaS/cloud-based applications and digital transformation programs
• Excellent communication, presentation, and interpersonal skills
• Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes
• Skilled in developing product use cases and guiding customers on best practices
• Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment
• Passionate about public service and improving citizen experiences through technology

Benefits

• Medical, dental, and vision insurance
• Technology and transportation expense reimbursements
• Health club membership
• 401K with company matching
• Freedom paid time-off policy