Strategic Account Manager

We're looking for a Strategic Account Manager to join Sign In Solutions, someone who excels at creating long-term, trusting relationships with customers and driving strategic growth.

Requirements

• Serve as the primary point of contact and strategic partner for key clients
• Own and grow a portfolio of high-value accounts with a focus on long-term success and profitability
• Build strong, consultative relationships with senior stakeholders and executive sponsors
• Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
• Lead contract negotiations and renewals with a focus on win-win outcomes
• Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to ensure seamless delivery and account satisfaction
• Provide regular performance updates and strategic reviews with both internal teams and clients
• Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
• Identify and mitigate risks to account performance, addressing issues with urgency and transparency
• Represent the voice of the customer internally to influence product development and operational improvements
• Manage and grow Enterprise accounts by driving expansion and upsell revenue
• Share best practices and offer strategies for account development
• Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
• Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
• Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Generous parental leave
• Tuition reimbursement
• Relocation assistance