We're looking for a Strategic Account Manager to join Sign In Solutions, someone who excels at creating long-term, trusting relationships with customers and driving strategic growth.
Requirements
- Serve as the primary point of contact and strategic partner for key clients
- Own and grow a portfolio of high-value accounts with a focus on long-term success and profitability
- Build strong, consultative relationships with senior stakeholders and executive sponsors
- Drive client strategy by deeply understanding their business goals, identifying opportunities for expansion, and delivering tailored solutions
- Lead contract negotiations and renewals with a focus on win-win outcomes
- Collaborate with cross-functional teams—including Sales, Product, Marketing, and Customer Success—to ensure seamless delivery and account satisfaction
- Provide regular performance updates and strategic reviews with both internal teams and clients
- Track, forecast, and report on key metrics such as client health, revenue growth, and churn risk
- Identify and mitigate risks to account performance, addressing issues with urgency and transparency
- Represent the voice of the customer internally to influence product development and operational improvements
- Manage and grow Enterprise accounts by driving expansion and upsell revenue
- Share best practices and offer strategies for account development
- Assist in forecasting and budgeting, providing insights into revenue trends, customer retention, and growth opportunities
- Work to improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Use a data-driven approach to lead outreach campaigns, analyze engagement, and increase product utilization
Benefits
- Paid time off
- 401k matching
- Retirement plan
- Generous parental leave
- Tuition reimbursement
- Relocation assistance