Customer Service & Operations Associate
SidekickChile
Posted September 26, 2025
15600 - 19200 USD year
Full Time
About the Company
Sidekick helps people recover faster from persistent injuries through innovative products and a mission to improve recovery.
Job Description
Sidekick is a fast-growing company dedicated to helping people recover from persistent injuries. They are seeking a proactive and detail-oriented Customer Service & Operations Associate to manage customer service inquiries, streamline operations, and optimize workflows. This role involves ticket resolution, automation implementation, knowledge base maintenance, and ERP tasks.
Requirements
- Resolve an average of 20 tickets per hour while maintaining a 90%+ customer satisfaction score.
- Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements.
- Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency.
- Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy.
Benefits
- Competitive compensation
- Performance-based bonus pay
- Work-from-home
- Dedicated, collaborative, and supportive colleagues
- Fast-paced, dynamic environment
- Career growth & ownership
- Salary: $1300-1600 USD/month
