The Customer Support Representative II provides a positive brand experience for existing and potential customers as a key liaison between Shorr and our valued customers.
Requirements
- Associates Degree or equivalent experience required
- 2 years of previous work experience in a Business to Business (B2B) customer support related role
- Experience in the packaging or related industry is preferred
- Experience with MS Word, Excel and Outlook
- Passion for being a Shorr brand ambassador and delivering an excellent customer experience or demonstrated ability having done so in another B2B customer support environment
- Demonstrated customer-focused problem solver with strong desire for accountability
- Demonstrated ability to be adaptable and thrive in a fast-paced environment with constant change
- Ability to collaborate cross-functionally by communicating critical details to enhance customer experience
- Strong time-management with ability to effectively prioritize multiple requests and pressures
- Knowledge of ERP, CRM, and ecommerce platforms
- Prior experience using MS Outlook, Word, and Excel
Benefits
- Employee Stock Ownership Plan (ESOP) - Together, We Own It!
- Comprehensive Employee Benefits: Explore Shorr Benefits
- Competitive hourly rate plus targeted annual bonus plan
- 401K plan plus matching
- Team based Employee Owner company culture
