Technical Solutions Engineer II

ShipBob is seeking a Technical Solutions Engineer II to provide engineering services and support for end-user computing infrastructure and applications. The role involves collaborating with business units, building implementation plans, ensuring documentation, and troubleshooting issues. The ideal candidate will have experience with Microsoft Entra ID, MDM solutions, and cloud-first deployment strategies.

Requirements

• 2+ years designing and implementing end user computing solutions in a cloud first environment.
• 2+ years implementing and administering Microsoft Entra ID in an enterprise environment.
• 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch.
• Deep understanding of supporting a remote first, cloud first, end user computing environment.
• Proficient in implementing policies and managing devices via Microsoft Intune/Endpoint Manager.
• Advanced Windows and MacOS troubleshooting skills.
• Deep understanding of Windows and MacOS best practices.
• Experience packaging and deploying software via Microsoft Intune/Endpoint Manager.
• Experience automating Windows driver installation using manufacturer supplied packages.
• Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash).
• Working knowledge of Power Automate and Power BI.
• Experience implementing SSO and SCIM provisioning for 3rd-Party Applications.
• Deep understanding of cloud technologies and automation focused on end user computing solutions.
• Excellent written and verbal communication skills.
• Solid Peer-to-Peer training and leadership skills.

Benefits

• Medical, Term & Accidental Insurance
• All Purpose Leave
• Earned Leave
• Public Holiday
• Generous Maternity & Paternity Leave
• Quarterly Wellness Day
• Work From Home Allowance