Merchant Success Manager- Mandarin Speaker
ShipBobSydney, New South Wales, Australia • United States • Canada • United Kingdom • Paris, Ile-de-France, France • Australia
Posted October 1, 2025
Full Time
About the Company
ShipBob, founded in 2014, is a leading provider of supply chain and fulfillment services for e-commerce brands. With an extensive international network spanning the US, Canada, UK, EU, and Australia, ShipBob offers advanced technology solutions that integrate order management, inventory control, warehouse operations, predictive analytics, and optimized shipping. This comprehensive approach allows businesses to streamline their logistics processes and enhance customer satisfaction.
Job Description
ShipBob is seeking a Merchant Success Manager specializing in Mandarin to build and maintain strong partnerships with merchants, understand their needs, and deliver growth solutions. The role involves proactive communication, strategic reviews, and collaborating with the customer support team to ensure high merchant satisfaction. This is a Remote position based in Sydney, New South Wales, Australia.
Requirements
- Fluency in Mandarin and English (spoken and written)
- Minimum 3 years of experience in sales and merchant services
- Aptitude to sell via quota attainment
- Keen perceptive intelligence in assessing merchant needs
- Demonstrated ability to communicate effectively
- Experience collaborating cross-departmentally
Benefits
- Health and Wellness Benefits Stipend
- WFH Phone/Internet Stipend
