Payments and Support Specialist
ShiftsmartNew York, New York, United States
Posted October 1, 2025
Full Time
About the Company
Shiftsmart is revolutionizing hourly work by empowering workers to control their schedules and boost earnings, while providing employers with tools to enhance fulfillment rates and quality standards. The platform offers a streamlined interface for managing shifts, assignments, and workforce across the globe, impacting over 3 million partners in 57 countries. Backed by $120 million from industry leaders like D1 Capital Partners and Imaginary Ventures, Shiftsmart is leading the charge in transforming the $2 trillion US labor market.
Job Description
Shiftsmart is a rapidly growing labor platform connecting end-to-end workforce management technology with a global network of flexible workers. The Payments and Support Specialist role aims to ensure partner satisfaction through process improvement, infrastructure building, and experience enhancement, leveraging data and relationships with both partners and internal teams. They offer ambitious career growth and impact in a challenging, high-growth environment.
Requirements
- Results-driven with a track record of driving outcomes.
- High Ownership and proactive problem-solving.
- Analytical skills with the ability to prioritize issues and root cause analysis.
- Empathetic and understanding of partner experience.
- Independent and proactive initiative.
- Strong communication and collaboration skills
Benefits
- Comprehensive healthcare coverage
- 401(k) match program
- Generous parental and family leave policies
- Pre-tax commuter benefits
- Competitive salaries
- Equity
- Equal opportunity employer
