Strategic Customer Partner, Health Insurance

Shift is a leading AI platform for insurance that combines generative, agentic, and predictive AI to transform underwriting, claims, and fraud and risk. We're looking for a Strategic Customer Partner to drive retention and growth of clients, enable successful roll-out of Shift technology solutions, and maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders.

Requirements

• Drive retention and growth of clients by understanding their business needs and helping them attain their goals
• Enable successful roll-out of Shift technology solutions to insurers
• Maintain a cadence of communicating with Insurance Claims, Fraud, or Underwriting leaders about their adoption trends, sentiment, and mining opportunities for deeper engagement
• Collaborate closely with Sales, Data Science, Project Managers, Partners to support customers, drive the roadmap and run governance, secure renewals and expansion opportunities
• Identify opportunities within your client’s Fraud Detection and Claims management strategy that can be improved via incremental usage of Shift’s products and services
• Represent the voice of the customer to inform our sales process and product roadmap

Benefits

• Flexible remote and hybrid working options
• Competitive Salary and a variable component tied to personal and company performance
• Company equity
• Multiple Learning and Development opportunities
• Generous PTO and paid holidays
• Mental health benefits
• 2 MAD Days per year (Make A Difference Days for paid volunteering)