Technical Account Manager (Pre-sales Engineer)
SHIELDBengaluru, Karnataka, India • San Francisco, California, United States • Miami, Florida, United States • London, England, United Kingdom • Berlin, Germany • East Jakarta, Indonesia • Beijing, Beijing, China • Singapore, Singapore
Posted September 18, 2025
Full Time
About the Company
SHIELD is a device-first fraud intelligence platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activity. Powered by SHIELD AI, we identify the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable fraud intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney, and more. With offices in Los Angeles, London, Sao Paulo, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission - eliminating unfairness to enable trust for the world. For more information, visit shield.com
Job Description
SHIELD is a device-first risk AI platform that helps businesses eliminate fake accounts and combat fraud. The Technical Account Manager will be a trusted advisor, maintain client relationships, and support implementation through pre-sales, with a focus on POC development and customer satisfaction. They will also act as a liaison between clients and the internal teams.
Requirements
- Minimum Bachelor's degree in Computer Science, Computer Engineering or related field.
- 4+ years of experience in Total with 3-4 years of B2B Software / SaaS / payments/ Mobile experience.
- Experience with SDK implementation is a plus.
- Hands-on experience with HTTP, JavaScript, RESTful APIs, JSON, OAuth, and SQL.
- Strong customer focus and ability to manage multiple priorities.
- Excellent written and verbal communication skills.
Benefits
- Competitive salary
- Professional development opportunities
