Store Customer Service Specialist

Sherwin-Williams is seeking a Customer Service Specialist to assist customers with product needs, answer questions, and resolve concerns. The role focuses on maintaining high quality, visual standards, and achieving sales goals. It requires managing customer interactions, maintaining store security, and ensuring customer satisfaction. This position is suitable for customers of all ages and may include cash transactions.

Requirements

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions accurately and consistently with policies and procedures
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed
• Maintain in-stock and presentable area
• Comply with inventory control procedures
• Suggest ways to improve sales

Benefits

• Life insurance
• Health care
• Retirement plan
• Employee discounts
• Paid time off
• Wellness programs
• Employee stock options