IT Service Desk Support Specialist

We are looking for an IT Service Desk Support Specialist to provide service operation support on-site at the Orlando International Airport. The successful candidate will have excellent customer service skills, be able to troubleshoot complex technical problems, and have a strong understanding of computer hardware and software.

Requirements

• Client Interaction: regularly interact with Greater Orlando Aviation Authority (GOAA) customers.
• Performs installation, configuration, relocation and support of the Authority’s computer equipment and workstation software.
• Documentation and Reporting: provides assistance by working in close contact with the vendors and clients.
• Troubleshoot problems that impacts the IT services.
• Responsible for the timely completion of assigned incidents and tasks.
• Experience managing, supporting and deploying network infrastructures.
• Good oral and written communication skills.
• Receives user Service Desk calls, documents user’s requests, and provides telephone assistance for troubleshooting, installation and configuration of the Authority’s computers and software.
• Provide first level VoIP and Mobile device support.
• Provide first line support; escalates more complex problems to a second level resource.
• Produce training material as needed.
• Performs other duties as required.

Benefits

• Excellent healthcare benefits: Medical and Dental
• 401K including an employer match
• Paid time-off and sick leave
• Paid Military Leave