Patient Care Advocate

Serenity Healthcare is seeking a Patient Care Advocate to guide patients through their mental wellness options and ensure they feel supported. This role involves educating patients on TMS treatment, documenting patient history, and collaborating with providers. No prior medical experience is required, and the focus is on providing compassionate care and ensuring patient well-being.

Requirements

• 2+ years of full-time, high-quality customer-facing experience
• Authentic people skills – build trust and connect with patients
• Ability to handle concerns with empathy and provide solutions
• Strong written and verbal communication skills
• Handle details and work under pressure
• Handle mental health concerns with appropriate empathy

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off
• Paid holidays