The RVP, Customer Success will lead a Success team focused on Seismic’s Core customers, driving product adoption and ensuring client retention. The RVP will lead and develop a CSM team, provide data-driven best practices, and manage contract renewals. The role requires 6-10 years of experience in client/stakeholder management, with at least 5 years in team leadership roles, preferably in SaaS.
Requirements
- 6-10 years of experience in a client/stakeholder management role
- 5 years in team leadership roles, preferably in SaaS
- Commercial savvy and an understanding of the SaaS sales and renewal processes
- Ability to create structure in ambiguous situations, design effective processes, and prioritize ruthlessly
- Executive presence and excellent communication abilities
- Experience partnering with complex, multi-divisional companies and navigating cross-functionally within a global software organization
- Passion for technology and for being a part of a fast-growing SaaS company
- Experience working with cross-functional leadership teams (e.g. Sales, Product, Marketing, Services)
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
