E-Commerce Fraud & Data Insights Analyst

The E-commerce Fraud & Data Insights Analyst will play a critical role in monitoring and interpreting fraud detection as well as analyzing ecommerce data to optimize online sales, enhance customer experience, and protect revenue.

Requirements

• Analyze fraud detection data and monitor real-time alerts to identify suspicious activities, transaction anomalies, and emerging fraud patterns.
• Collaborate with customer care, finance, and our third-party fraud prevention providers to investigate suspicious transactions, resolve disputes, escalate complex cases, and contribute to the continuous optimization of the fraud detection processes.
• Oversee the integration of fraud prevention third-party provider with Salesforce Commerce Cloud and order management platforms to ensure accurate decisioning and minimal impact on customer experience.
• Work cross-functionally with IT, development, finance, marketing, and customer service to implement best practices in fraud mitigation and ecommerce data analysis.
• Develop, maintain, and optimize dashboards and regular reports for management, clearly communicating results, analysis and recommendations.
• Document and train internal stakeholders on fraud prevention processes, fraud scoring methodology, and decisioning guidelines.
• Partner with the analytics and data team to collect, analyze, and interpret ecommerce performance data, including website traffic, customer behavior, transaction patterns, and online sales to uncover trends and actionable insights.
• Conduct A/B tests and experiments to improve both ecommerce conversion and fraud prevention strategies.
• Evaluate current technologies and tools for fraud detection and provide recommendations for enhancements or new solutions.
• Stay up to date on industry trends related to ecommerce analytics and emerging fraud tactics.

Benefits

• 401(k) eligibility
• Paid time off benefits
• Vacation
• Sick time
• Parental leave