Customer Success Manager
SecureW2Seattle, Washington, United States
Posted November 3, 2025
Full Time
About the Company
SecureW2 leads the passwordless security market by offering a unified platform that delivers real‑time, certificate‑based access for users, devices, and workloads. The platform integrates Dynamic PKI, Cloud RADIUS, and adaptive policy logic to enforce access decisions based on live identity, device posture, and risk context. By eliminating shared credentials, automating device onboarding, and simplifying certificate lifecycle management, SecureW2 enables IT teams to scale BYOD provisioning and tighten network and workload protection. Trusted by enterprises, education, and government organizations worldwide, SecureW2’s lightweight, cloud‑delivered architecture reduces attack surface and accelerates secure operations.
Job Description
SecureW2 is seeking a high-impact Customer Success Manager to drive implementation, adoption, renewals, and revenue expansion across a portfolio of customers. The ideal candidate is a technical, business-savvy, and revenue-oriented CSM who is comfortable wearing multiple hats.
Requirements
- 4+ years of experience in Customer Success Management within cybersecurity, identity and access management (IAM), endpoint and network security, cloud security, IT and security operations, or related technology sectors.
- Experience in a high-growth company where agility, adaptability, and self-sufficiency are key.
- Revenue expansion mindset – experience identifying and driving upsell/cross-sell opportunities.
- Executive communication skills – ability to present to and influence CIOs, IT Directors, and Security Engineers.
- Technical aptitude – ability to quickly learn, explain, and apply network security and authentication concepts.
- Project management & organization – ability to manage multiple technical initiatives simultaneously.
- Strong problem-solving mindset – ability to think critically and act decisively in a dynamic environment.
Benefits
- Competitive salary
- Bonus structure
- Career development opportunities
