Associate Member Services Representative

Join our team as an Associate Member Services Representative and provide exceptional member service by responding to inquiries, processing transactions, and balancing cash drawers. Gain foundational knowledge of SECU branch operations and develop your skills in a supportive and dynamic environment.

Requirements

• Comply with all Credit Union policies and regulatory requirements
• Ensure all member information remains confidential
• Follow all security and control procedures
• Serve members by processing transactions and balancing cash drawers
• Greet and assist members in a courteous, professional, and timely manner
• Answer phones and assist members with service requests
• Operate a drive-through window as needed
• Balance the vault, automated teller machines, teller cash dispenser, and coin sorter
• Evaluate daily mobile and automated teller machine check deposits
• Help verify and prepare cash delivery and shipments
• Interact with other departments to facilitate member requests
• Organize, file and scan documents daily
• Process foreign and domestic wire transfers
• Help order and return foreign currency
• Troubleshoot problems with member accounts, cards, and online access
• Review and take action on negative checking, NSFB, and Share Below $25 report
• Begin learning to open basic accounts and provide referrals as needed
• Learn CXone and assist MSS as requested
• Maintain daily and monthly records for various reports
• Exhibit a positive attitude toward members and teammates

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance