Customer Success Manager (German Speaking)

We're looking for a Customer Success Manager to join our team and work with customers from the DACH region. You'll manage the customer lifecycle, improve CSM processes, and work cross-functionally with sales, marketing, engineering, and product teams.

Requirements

• English (fluent) and German (C2)
• Great time management and organisational skills
• Excellent communication skills
• 1+ years of experience in Customer Success Management and previous experience in fast paced environment: VC firm, top management consulting firm, investment banking or VC-funded Series A/B scale ups.
• Comfortable talking through basic technical concepts with a technical audience
• Proven track record of managing multiple concurrent projects
• Experience working with cross-functional teams (Sales, Support, Engineering, Product)
• Energetic and engaged with remote culture

Benefits

• Competitive Salary: Industry-competitive local salaries.
• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.
• Holidays: 26 days holiday + local public holidays.
• Health Insurance: Comprehensive health coverage.
• Development Budget: €1,000 annual personal development budget.
• Workspace Budget: Remote workspace budget and access to co-working spaces.
• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).
• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).
• Company Events: Company-wide events to build relationships and have some fun!
• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.