Business Analyst, Support Operations role involves using analytical mindset to identify opportunities to improve customer, broker, and client support technology and processes.
Requirements
- 3+ years of experience in data analysis, business analysis, workforce management, customer service operations
- Experience with reporting and analytics in customer service tooling
- Experience with data analysis tools and techniques
- Experience with data visualization tools
- Strong proficiency in Google Suite, specifically Google Sheets
Benefits
- Flexible work environment
- WFH stipend
- Unlimited PTO
- Up to 16 weeks of fully-paid family leave
- 401(k) matching
- Student loan matching program
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- Wellness expenses
- Subscriptions to Headspace, Headspace Care, and One Medical
- Live event tickets
- Music subscription
