Bilingual Technical Support Analyst (French/English)
SearchLabsToronto, Ontario, Canada • Mississauga, Ontario, Canada
Posted March 14, 2026
70000 - 70000 CAD
Full Time
About the Company
SearchLabs is a specialist recruitment agency founded in 2010 that serves the Design, Construction & Property, and Information Technology sectors across North America and the Caribbean. The firm focuses on connecting top talent with leading firms, leveraging a data-driven 80/20 approach that prioritizes the innovators who shape each industry. SearchLabs' consultants work closely with candidates to align career objectives with the most promising permanent and contract roles, ensuring a personalized and transparent placement process. With a strong commitment to ethics and confidentiality, the agency delivers reliable market insights and a streamlined hiring experience for both employers and job seekers.
Job Description
Technical Bilingual (French/English) Support Analyst responsible for providing first/second level technical support to internal users, responding to service requests, and escalating complex issues. Hybrid role with 2 days a week onsite.
Requirements
- 3+ years of experience in an IT support/Helpdesk role with level 2 duties
- Bilingual in English and French – Excellent oral and written communication skills in both languages.
- Solid understanding of Windows operating systems, Windows 11
- Strong understanding of Office 365, email clients, and common productivity tools
- Excellent problem-solving and communication skills
- Strong customer service orientation and interpersonal skills
- Ability to work in a team environment and follow established processes
Benefits
- Target base of $70,000
- Excellent bonus - last 2 years 40%
- Benefits
- Pension plan
