Senior Manager, Strategic Initiatives (1 Year Contract)

The Senior Manager, Strategic Initiatives is responsible for supporting and executing the Helpdesk Modernization journey, leading technical projects, and providing mentorship to project management team members.

Requirements

• Undergraduate degree in a relevant field
• 4-6 experience with Case Management Tools
• Understanding of Case Management Tools, telephony systems, IVR (Interactive Voice Response), and other call center technologies.
• An Agile mindset with a focus on delivering business value associated with operations transformation.
• Proven leadership, collaboration, and presentation skills

Benefits

• Annual bonus
• Flexible vacation
• Personal and sick days
• Comprehensive benefits