Contributes to the overall success of the Global Contact Center Platform/ ScotiaTech in Bogota, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.
Requirements
- Customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Assist the lead and/or to develop and to provide high quality deliverables during all the phases of the project, from the participation in requirement gathering, design and implementation to post release support.
- Assist the lead and /or team as a specialized technical guide in the analysis, design, development, implementation, architecture and support of Pega base solutions.
- Sharing knowledge and helping the team with the correct usage in the diversity of tools and capabilities Pega offers.
- Collaboration as part of an Agile development team, participation in daily stand-ups, work estimations, identify blockers and proposal of solutions.
- Participate actively in demos and review sessions of all project deliverables to assure the quality and completeness of the functionalities.
- Assurance the delivery of solutions within the committed times and with the expected quality.
- Assisting actively in the identification of enhancements to the base product, bring in recommendations on the standard around the system architecture, applications, development, integrations systems, data model and testing.
- Keep updated in the changing technological trends, self-taught person and maintain an understanding of the tech strategy and business.
- Provide production support, including off-hour support if required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Benefits
- Competitive benefits
- Inclusive, positive work environment
