Sr. Technical Support Engineer

ScienceLogic is looking for a Sr. Technical Support Engineer to provide high quality, enterprise level, technical support on ScienceLogic products for customers, partners and other ScienceLogic team members.

Requirements

• 5+ years prior experience in the support of complex, Linux based enterprise software applications
• 5+ years experience supporting Kafka, Kubernetes & Docker components as part of a larger solution, both On Prem and within AWS environments
• 5+ years SQL experience, including constructing complex SQL statements to query and occasionally update information in a MariaDB/MySQL database
• 5+ years Linux administration, including common administrative commands and writing scripts in one of the major shells
• 5+ years SNMP experience, including familiarity with snmpwalk, mibs and oids
• 5+ years networking experience, including firewalls, routers and general network fundamentals
• 5+ years prior experience with any monitoring tool (EM7/SL1 Preferred)
• Practical experience with DRBD, Corosync and Pacemaker highly desired
• Practical experience with PHP and/or Python is a plus
• Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues
• Ability to multi-task and manage multiple priorities in a fast-paced environment
• Ability to diagnose and solve complex technical issues
• Ability to professionally perform and communicate in stressful and high impacting situations

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO)
• Volunteer Time Off (VTO)
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office centrally located in Reston Town Center featuring a well-stocked kitchen with rotating snacks and beverages, and catered lunch on Thursdays
• Regular virtual company-wide events, including cooking classes, yoga, meditation and more