Global Offer Quality Leader-Recurring

Schneider Electric is seeking a strategic Quality Officer to oversee the Quality excellence and Safety of Recurring Service Offer.

Requirements

• Define Quality Strategy for Recurring offer and take lead to develop Digital Offer Quality priorities and set up Roadmap
• Continuously improve implementation of Quality deliverables as part of Service Innovation Process for Recurring offer Creation
• Support Quality leads in Hub Offer Squads and grow adoption of Quality Rituals
• Continuously measure and analyse Quality Performance of Recurring Offers
• Engage with stakeholders for ensuring Continuous improvement transformation in Recurring KPIs
• Ensure the application of CS&Q Directives
• Drive Complaint Management: Business Risk Escalation, Offer Safety Alert, Customer Major Issue