Customer Support & Retention Specialist (Central America)

We're looking for a Retention Specialist to help strengthen customer relationships and increase long-term client loyalty. This role focuses on proactive communication, identifying at-risk customers, resolving issues efficiently, and delivering a high-quality experience that encourages retention and satisfaction.

Requirements

• Bachelor’s degree in Business, Communications, or related field (or equivalent experience)
• 2–4 years of experience in customer success, retention, or account management
• Strong communication and relationship-building skills in English (verbal and written)
• Excellent problem-solving abilities with a proactive, customer-focused mindset
• Highly organized, detail-oriented, and able to handle multiple priorities
• Comfortable using CRM systems, spreadsheets, and reporting tools

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan