Technical Support Specialist

We're looking for a Technical Support Specialist to take our Backup Radar solution to the next level. As a Product Support Specialist, this is a diverse, rewarding, and career-defining opportunity to go much further. ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ.

Requirements

• 2+ years of experience providing technical support for a SaaS product is required.
• Strong problem-solving skills and the ability to research issues independently.
• Proficient in basic HTML and Markdown.
• Understanding of API fundamentals and the ability to interpret JSON responses.
• Solid understanding of ticketing systems and support tools.
• Proficient in troubleshooting technical issues across multiple platforms (e.g., Windows, macOS, Linux).
• Basic knowledge of networking concepts (DNS, TCP/IP, firewalls).
• Excellent written and verbal communication skills with a customer-first mindset.
• Ability to manage multiple tasks and prioritize in a fast-paced environment.
• Familiarity with backup or recovery solutions is an asset.
• Experience working with IT professionals, MSPs, or in a B2B environment is preferred.

Benefits

• 100% medical and dental coverage fully employer-paid
• RRSP matching after one year of employment
• Monthly stipend to help offset the costs of the hybrid experience
• Flexible Time Off
• Unlimited flex-time policy
• Accrued vacation
• Annual Training & Development
• Employee Stock Option Plan (ESOP)
• Comprehensive Benefits