Onboarding Analyst (India)

We are looking for a skilled Onboarding Analyst to maintain and optimize the business rule engine, analyze data, and provide timely financial and business analysis to stakeholders and partners.

Requirements

• Maintain and optimize the business rule engine for each customer
• Analyze data to identify trends, risks, and opportunities across the business
• Own billing analysis and related reporting
• Provide timely financial and business analysis to stakeholders and partners
• Develop and maintain clear KPIs and reporting for workflows and processes
• Participate in regular leadership and team meetings to surface issues and propose solutions
• Work within an Agile/SCRUM framework (sprint planning, standups, retrospectives)
• Use Jira daily to create, update, and track tickets with clear status, context, and acceptance criteria
• Document work, decisions, and processes in Confluence, keeping pages current and organized
• Follow existing process documentation and help refine it as tools and needs evolve
• Proactively identify process gaps and drive measurable improvements
• Communicate proactively and asynchronously to keep stakeholders informed on progress, risks, and blockers
• Comply with all applicable federal, state, and local regulations

Benefits

• Health insurance
• Retirement plan
• Stock options
• Flexible work arrangements