Technical Support Specialist

Samsara is looking for a Technical Support Specialist to join their frontline support team. The successful candidate will be responsible for responding to customer requests for technical assistance over the phone and chat, and will work collaboratively with other support representatives to serve customers. The role requires a technical support background, proven customer-facing skills, and strong communication skills. The ideal candidate will be comfortable handling complex technical issues and working in a fast-paced phone support environment.

Requirements

• Bachelor’s degree or higher in a technical discipline such as computer science or engineering
• 3-5 years of experience in a technical product support role
• Technical know-how - you’re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS system
• Interest and ability to work in a fast-growing environment with changing responsibilities
• Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting
• Able to work flexible hours - nights and weekends a plus

Benefits

• Competitive total compensation package
• Employee-led remote and flexible working
• Health benefits
• Much, much more