Senior Customer Success Project Manager

Join a key leader in the industry scaling the next core commerce infrastructure and help win on the digital shelf. As a Senior Customer Success Project Manager, you will oversee critical processes, manage high-impact cross-functional projects, and ensure the CS team is aligned with both department-specific and company-wide objectives.

Requirements

• Process and Program Management: Own and manage the RAD4 process for Customer Success
• Lead and drive complex, cross-functional project initiatives
• Goal Setting & Accountability (OKRs): Own and manage the Customer Success OKRs
• Company Goal Alignment: Own and manage the CS portion of Company OKRs
• Risk & Roadblock Management: Raise key information, roadblocks, and potential conflicts to CS Management
• Event Support: Support the CS-owned portion of event management for major events

Benefits

• Market competitive salary
• Equity in the form of stock options
• Total Rewards plan (health & medical benefits, PTO, and more)
• 401k Matching