Senior Customer Success Manager - Hospitality
SafetyCultureLondon, England, United Kingdom
Posted August 5, 2025
Full Time
About the Company
SafetyCulture is a mobile-first operations platform that offers comprehensive solutions for conducting inspections, managing assets, and training teams. The company provides real-time data capture and actionable insights, enabling organizations to enhance safety standards, improve operational excellence, and drive continuous improvement. SafetyCulture's distinctive approach focuses on delivering tangible benefits through intuitive tools and processes.
Job Description
SafetyCulture is a rapidly growing technology company transforming workplaces globally. They seek a Hospitality-focused Senior Customer Success Manager to drive success across high-opportunity accounts, acting as a trusted advisor to maximize platform value and achieve customer business goals. The role is hybrid from London and offers a chance to shape the journey towards reaching 100 million users worldwide by 2032.
Requirements
- 10+ years of total work experience
- 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
- Deep industry experience in the hospitality industry
- Strong ability to build executive relationships and drive business value for Enterprise customers
- A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
- Persuasion and presentation skills
- Ability to actively listen, understand customer pain points and take action
- Thrives in a fast-paced, dynamic environment
Benefits
- Equity with high growth potential
- Competitive salary
- Flexible working arrangements
- Access to professional and personal training and development opportunities
- Wellbeing initiatives
- Quarterly celebrations and team events
- Table tennis, board games, gym sessions, book club, and pet-friendly offices.