Director of Member Services
SafeRide HealthSan Antonio, Texas, United States
Posted September 5, 2025
Full Time
About the Company
SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America.
Job Description
As Director of Member Services, you’ll lead a growing, multi-faceted team responsible for call center operations, escalations, quality assurance, and specialized service programs. In this role, you’ll design scalable processes, mentor leaders, and partner across departments to deliver compassionate, timely, and exceptional support to our members.
Requirements
- Leadership & Team Development
- Operational Excellence
- Member Experience & Quality
- Innovation & Growth Enablement
- Stakeholder Representation
Benefits
- Competitive salary, annual bonus opportunities, and equity options
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match
- Generous PTO, paid company holidays, and paid parental leave
- Career growth and development opportunities in a mission-driven organization