IT Service Desk L3 - Sr Cloud Engineer

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.

Requirements

• Excellent verbal and written communication skills with a high level of English proficiency.
• At least 6 to 8 years of experience in IT service or support roles
• Microsoft 365 and Windows Technologies
• Two years supporting Microsoft 365 products including Exchange Online, SharePoint Online, Teams, PurView, and Defender (desired).
• One year supporting Windows Server infrastructure such as Domain Controllers (Active Directory, GPO, DNS), Azure AD Connect in hybrid environments, and PowerShell scripting
• Azure and Identity Management
• Experience managing Azure Identity and access services: Entra ID, Users and Groups, Privileged Identity Management (PIM), Conditional Access, Multi-Factor Authentication (MFA), App Registration, Single Sign-On (SSO) configuration, and licensing.
• Familiarity with other Azure services like Storage Accounts (File Shares, Blobs), Azure Virtual Desktop, Intune (for cloud and hybrid device management), and Universal Print
• Additional Infrastructure Skills
• Knowledge of Windows Server infrastructure components such as Network Policy Server (NPS) and Public Key Infrastructure (PKI).
• Experience with ServiceNow for incident management, knowledge articles, and change management.
• Working within an ITIL framework.
• Proven experience in writing technical documentation and mentoring staff