The Associate Director, Customer & Partner Advocacy is accountable for managing and overseeing the operations of our Executive Roundtables, Product Councils, User Groups and Advocacy Programs. The role involves developing and implementing the strategic vision and operational plan for Customer & Partner Advocacy, while identifying opportunities to enhance capabilities that align with broader business objectives.
Requirements
- A minimum of 10+ years of experience in customer-facing roles, demonstrating a strong track record of success in building and maintaining client relationships, with at least 2+ years in a leadership position managing teams either regionally or globally.
- Exceptional communication and interpersonal skills, with the ability to effectively engage and influence senior stakeholders and external customers, fostering collaboration and trust.
- Proven experience in Professional Services, Marketing, or Events, with a strong understanding of customer advocacy and engagement strategies that drive business growth and enhance customer satisfaction.
- Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience while navigating through ambiguity and changing priorities.
- Strong analytical and problem-solving skills, with the capability to develop data-driven insights that inform strategic initiatives and improve customer experiences.
- Proficiency in project management, with experience in leading cross-functional teams to deliver high-impact programs and initiatives on time and within budget.
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
