Assistant Operations Manager

We are seeking an Assistant Operations Manager to support the delivery of our external administrator and participate in the day-to-day relationship with the leadership and various teams across the external administrator. The role will also involve supporting the Employer Client Account Managers with operational queries and work request submissions.

Requirements

• Minimum 4 – 6 years’ experience in operations within the superannuation industry
• Strong understanding of all facets of Master Trust processes, including defined benefit and pensions
• Proven experience in vendor and project management
• Relevant tertiary qualifications in business, finance, or a related field
• Experience in working with service providers
• Ability to work autonomously and collaboratively when required
• Strong analytical skills and attention to detail
• Exposure to all aspects of risk management frameworks
• Excellent negotiation, stakeholder management, and communication skills
• Familiarity with regulatory reporting obligations (APRA, ASIC, AUSTRAC)
• Relevant certifications (e.g., RG146, CIPS, PRINCE2, or vendor governance certifications)