Senior Customer Success Engineer I

Rubrik is looking for a Senior Customer Success Engineer to provide enterprise technical support to our customers via phone, web, email, chat, and other support channels as required.

Requirements

• At least 6 years of experience providing enterprise-level technical support
• Extensive expertise in Oracle databases and NoSQL Databases
• Familiarity with NoSQL databases such as MongoDB and Cassandra
• Hands-on experience with cloud-based database solutions like AWS RDS, Azure SQL, and Oracle Cloud Infrastructure (OCI)
• Familiarity with and practical application of Generative AI (GenAI) tools like ChatGpt, Gemini
• Strong understanding and experience in virtualization technologies, backup methodologies, automation practices, Linux administration and operating systems, SaaS services, and maintaining cloud-based applications
• Demonstrated proficiency and hands-on experience in Linux environments and troubleshooting
• Practical experience deploying and managing database solutions in Cloud environments
• Exceptional problem-solving capabilities and troubleshooting skills
• Expertise with scripting languages such as Bash, Python, Perl, PowerShell
• Strong desire to continuously learn, adapt, and stay current with evolving technologies throughout the entire technology stack

Benefits

• Competitive salary
• Stock options
• Benefits package
• Opportunities for growth and advancement